If I remember correctly you are using sql databases. This means that
you can use something like myphpAdmin to delete the problem_user entry
for this student.
It would be wise to back up the database first of course.
I haven't had direct experience with this problem. To the extent we
can, we try to build in tests that maintain the database integrity but
there is always more to do. It's also a tricky balance between warning
one of problems and failing gracefully enough to allow a fix.
To address the immediate problem: myPHPAdmin is one potential solution.
Using webwork/bin/wwsh to directly manipulate the database might be
another, but I'll need to let Sam Hathaway take the lead in explaining
Keep us informed of how this problem is resolved. I'm sure that it will be useful in other cases.
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