## WeBWorK Main Forum

by Sherman Wong -
Number of replies: 3

Do you have any suggestions about resolving this problem?

Thank you.

Sherman Wong

by Michael Gage -
On the class list page there is an item for changing a student's password. (Give new password to selected users.) Use this to reset the student's password and then try to login using the student's user name and reset password.

Let us know how this goes.

There is no way to determine a student's current password -- you can only reset it to a new (or old or known value). This is in accordance with the way passwords are usually handled.

You are right not to delete the student -- that would destroy all his records.

Hope this helps. if not let us know and we'll think of something else. :-)

-- Mike

by Michael Gage -
Hello again, Mike:

I reset the student password to something different and the program still
indicates that an incorrect username or password was used. If push comes
to shove'', I'll contact the instructor and just have the instructor keep a
record of the student's performance so far. Then I'll delete the student
and create the database entry for the student.

Sherman

From the unix side you can access the mysql database directly and
download the information. (A tool such as phpMyAdmin can be used or one can do it from the commandline. ) It would be good to get some experienced help for this since you are working on a live course.

Is the student's status enrolled (C) or was it accidently reset to something else? (You can check on the classlist page.)

The other thing I check for is hidden characters or spaces in either the login or the password -- but that seems unlikely in this case.

Anyone else have ideas?

-- Mike