We have recently installed WeBWork on a department server.
When I click a hyperlink to any helpfile on a problem, e.g. the "formulas" link next to where the students enter their answer, I get the following message:
"You don't have permission to access /webwork2_files/helpFiles/ on this server."
We have tested access to these files by setting up urls directly to the helpfiles on our server, and these links seem to work.
However, accessing the files via the link from a problem doesn't seem to work.
Does someone have an idea of what's happening? I must admit I'm not extremely computer savvy!!
Thanks,
Bentley Garrett
The University of Texas at Dallas
I believe this is related to the bug I reported on 24-September-2012 (#2446).
My description, via Deskzilla Lite, had subject line
"possible need to synchronize an update involving multiple files"
and said
It appears a recent change in
NationalProblemLibrary/macros/FortLewis/AnswerFormatHelp.pl
to use helpLink might require a corresponding revision of
pg/macros/PGbasicmacros.pl
(svn update in pg/macros reports "At revision 7146.")
The symptom is getting a message
You don't have permission to access /webwork2_files/helpFiles/ on this server.
after clicking on a help link.
In the near term, I have restored an older version of AnswerFormatHelp.pl
++++ update Oct 18 checksum for file defining helpLink
md5sum PGbasicmacros.pl
c2d8f3157d0e33ce64a2e369226d5063
My description, via Deskzilla Lite, had subject line
"possible need to synchronize an update involving multiple files"
and said
It appears a recent change in
NationalProblemLibrary/macros/FortLewis/AnswerFormatHelp.pl
to use helpLink might require a corresponding revision of
pg/macros/PGbasicmacros.pl
(svn update in pg/macros reports "At revision 7146.")
The symptom is getting a message
You don't have permission to access /webwork2_files/helpFiles/ on this server.
after clicking on a help link.
In the near term, I have restored an older version of AnswerFormatHelp.pl
++++ update Oct 18 checksum for file defining helpLink
md5sum PGbasicmacros.pl
c2d8f3157d0e33ce64a2e369226d5063