I am trying to learn how to use Gateway exams. I believe everything is working fine for unproctored exams.
However with proctored exams, we are getting error messages after the proctor's password is entered. The error message is pasted below. This same error message appears whether a student or professor tries to access the quiz, and whether or not the password field has been left blank in the set details (which controls whether students enter a password given to them verbally by the proctor, or whether the proctor is expected to give login information on each student's screen).
In the error message below, user alex.jordan refers to the user that was trying to access the quiz.
I looked around the forums and in other resources, but I can't find any documentation of this kind of error. Can anyone with some more expertise help us figure this out?
An error occured while processing your request. For help, please send mail to this site's webmaster (firstname.lastname@example.org), including all of the following information as well as what what you were doing when the error occured.
Wed Mar 20 14:28:39 2013
addKey: user alex.jordan not found at /opt/webwork/webwork2/lib/WeBWorK/Authen.pm line 722
The information below can help locate the source of the problem.
in Carp::croak called at line 780 of /opt/webwork/webwork2/lib/WeBWorK/DB.pm
in WeBWorK::DB::addKey called at line 722 of /opt/webwork/webwork2/lib/WeBWorK/Authen.pm
in WeBWorK::Authen::create_session called at line 157 of /opt/webwork/webwork2/lib/WeBWorK/Authen/Proctor.pm
in WeBWorK::Authen::Proctor::create_session called at line 520 of /opt/webwork/webwork2/lib/WeBWorK/Authen.pm
in WeBWorK::Authen::verify_normal_user called at line 308 of /opt/webwork/webwork2/lib/WeBWorK/Authen.pm
in WeBWorK::Authen::do_verify called at line 217 of /opt/webwork/webwork2/lib/WeBWorK/Authen.pm
in WeBWorK::Authen::verify called at line 343 of /opt/webwork/webwork2/lib/WeBWorK.pm