In one of our webwork classes several students are receiving an error (text attached) when attempting to email their instructor. Other students in the course have no issues. Setup of accounts appears identical. Has anyone run into this before or have any ideas?
Students receiving error when attempting to send email to instructor within webwork
by Dawn Lloyd - Number of replies: 3
In reply to Dawn Lloyd
Re: Students receiving error when attempting to send email to instructor within webwork
by Lars Jensen -Hi Dawn,
Is the SMTP server and the SMTP sender correctly configured in site.conf? The SMTP sender should have permissions to use the server. You may want to ask your IT dept if that is the case.
Sincerely,
Lars.
In reply to Dawn Lloyd
Re: Students receiving error when attempting to send email to instructor within webwork
by Danny Glin -The error message says "no sender". Have you verified that those students have an email address set in their WeBWorK accounts?
In reply to Dawn Lloyd
Re: Students receiving error when attempting to send email to instructor within webwork
by Dawn Lloyd -Thanks you guys for your thoughts and suggestions- I will say that I am very new to supporting this platform as the previous person responsible is no longer with us and we lost most of the knowledge as a result. So, thank you for bearing with me here!
When our professors have set up courses, they have never entered the email addresses, just they're university usernames, and in the past this seems to have been sufficient (and for most of the students in the class, still seems to be). I'm a bit mystified by how that is myself to be honest! I'm digging in with the professor to see if these might be newer users and if perhaps something has changed that is breaking whatever has been connecting the user accounts in webwork to their ability to email.
Barring being able to pin that down, I will check with our server admins to see if they can check the suggested items.