get_hard_copy problem appears to be a timing problem. The script
WelcomeAction.pl was timing out. When we made the following changes in
the WelcomeAction.pl script|
$main::TIME_OUT_CONSTANT = 0; #instead of = 60
$main::DOWNLOAD_TIME_OUT_CONSTANT = 0; #instaed of = 300
$main::CLASS_DOWNLOAD_TIME_OUT_CONSTANT = 0; # instead of = 1200
the problem disappeared for NT and Win2000 but still seems to affect Windows Millenium boxes with IE.
We suspect that it's the TIME_OUT_CONSTANT that is triggering but it
really didn't seem to be 60 seconds. Perhaps there is a more subtle bug
that's causing the alarm. A another clue may be in the fact that
selecting the view option and then the save option in the popup window
resulted in the correct file being downloaded.
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