Installation

MathJax not rendering in WW 2.18

Re: MathJax not rendering in WW 2.18

by Hy Ginsberg -
Number of replies: 0
Hey All,
I was able to resolve this issue,

the issue stemed from the following line in the Config file 'site.conf'

in this file file there are these lines for which you have to fill in the field value.

"# The server protocol and domain name, e.g., 'https://webwork.yourschool.edu' or 'http://localhost'
# Note, if running a secure (ssl) server, you probably need 'https://...'.
# Also note that if you use a non-standard port, then that should also be included,
# e.g., 'http://localhost:8080'.
$server_root_url = xxxx"

In this 'xxxx' location For some reason there was an IP 192. xxx.xxx.xxx which didnt match our public ip for the server, so thats why the system was getting timed out cause the ip didnt lead to anywhere. once I changed that Ip to our public IP i stopped getting the time out error, but instead got a certificate error. in the Javascript Console

"net::ERR_CERT_COMMON_NAME_INVALID"

I realised that the SSL in which we had for the server wasnt assoicated with an ip but rather just a FQDN.

So thats when I changed the xxxx value to the FQDN of the server. I rebooted the server and the "render all' button worked.

Thanks everyone for the troubleshooting advice.