We are trying to use LMS integration (with Canvas) for the first time. We have a fresh WeBWorK 2.19 installation, and are using LTI 1.1 (since I couldn't get what I needed for 1.3 from IT). I created student accounts manually, using a webwork.lst file. I disabled automatic account creation through Canvas (though not immediately, so a few accounts got created this way). 2FA was enabled at the beginning, but I now disabled it for students (keeping it for ta and above).
Some students see the following error when they try to access an assignment through Canvas. Does anyone have any hints for me to on what may be wrong / how to debug this? I do not see anything special about the student accounts that experienced this error. I did not see the error with the few student accounts that I could test directly. I wasn't able to find anything that seems relevant either in webwork2.log or the course log.